1. Introduction
Business Name: Sprouters LLC.
Website : thesprouters.ae
Agreement: By accessing and using this website, you agree to be bound by our Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.
Modifications: We reserve the right to modify or update these Terms and Conditions at any time. It is your responsibility to review them regularly to stay informed of any changes. Continued use of this website constitutes acceptance of any updated terms.
2. User Eligibility
By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. This website and its services are intended for residents of the UAE only. If you reside outside the UAE, please contact us directly via email at [email protected] or by phone at +971585109387 to place an order.
3. Product Information
While we strive to provide accurate product descriptions, pricing, and images, there may be occasional errors or inaccuracies. We do not guarantee that all information is up-to-date, complete, or error-free. Pricing and availability are subject to change without notice. We reserve the right to modify or update product details, including descriptions, images, stocks and pricing, at any time without prior notice. Please verify product information before making a purchase
4. Orders and Payments
Order Acceptance: We reserve the right to accept or refuse any order, at our discretion, for any reason. This includes, but is not limited to, issues with product availability, pricing discrepancies, or concerns related to order processing.
Payment Information: We accept the following payment methods: credit/debit cards only. Payment will be charged at the time your order is confirmed and processed. In the event of a failed payment, or payment is not successfully, your order may be canceled.
Pricing and Fees: Prices for products are subject to change at any time without prior notice. Additional taxes, shipping fees, and other charges may apply depending on your location and the details of your order. These fees will be calculated during checkout and added to the total cost.
5. Shipping and Delivery
Shipping Information: Shipping costs will be calculated at checkout based on the delivery address, order weight, and selected shipping method. Standard Shipping typical delivery times range from 3 to 5 business days. For any other special request for shipping, Please contact us on +971585109387 or email us at [email protected]. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays. We do not take responsibility for delays caused by the shipping carrier or customs processing.
International Shipping: Currently, we do not offer international shipping through our standard methods. For international orders or shipping inquiries, please contact us via email at [email protected] or message us directly at +971585109387. Our team will assist you with any questions and provide details on international shipping options.
Ownership and Risk of Loss: Ownership and risk of loss for the products purchased pass to the customer once the products have been delivered to the shipping address provided by the customer. If the shipment is delayed or the products are damaged after delivery, the customer assumes responsibility. The customer agrees to inspect the order upon receipt and report any damage or issues within 24 hours of delivery
6. Returns and Refunds- To get details on Refer & Refund, Please go through are Return & Refund Link
7. Privacy and Data Protection
Data Storage: Customer data is often stored securely in databases with encryption to protect against unauthorized access. Access controls and regular security audits are employed to ensure that only authorized personnel can view or process sensitive data.
Use of Data: Information collected is used for fulfilling orders, providing customer support, and marketing purposes (if opted into). Businesses may also use customer data for analytics and improving user experience.
Sensitive Payment Data: Sensitive payment information, such as credit card numbers, is processed securely using encryption (SSL/TLS protocols). Payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS) are typically employed to handle payment transactions, ensuring that no sensitive information is stored directly by the business.
8. Intellectual Property
State that the content (text, images, logos, designs) on the site is protected by copyright and cannot be used without permission.
Clarify that the customer has no rights to the site’s content beyond purchasing the product.
9. Prohibited Activities
List prohibited activities such as: fraud, harassment, spamming, or the unauthorized use of your intellectual property.
State that violators may be banned from the website or face legal action.
10. Limitation of Liability
Limit your liability in cases of damages or loss. Explain that you are not responsible for any indirect, incidental, or consequential damages.
Clarify that your liability is limited to the value of the purchased products.
11. Indemnification
State that the customer agrees to indemnify and hold your business harmless from any claims or damages that arise from their misuse of the website.
12. Governing Law and Dispute Resolution
Mention the jurisdiction that governs the T&C and how disputes will be resolved (e.g., through arbitration, or in a specific court).
13. Account Suspension or Termination
We reserve the right to suspend or terminate a customer’s account if they breach the T&C.
14. Contact Information
Customer Support Email: For general inquiries, order status updates, returns, or product questions, customers can email us directly at [email protected]
Response Time: We aim to respond to all inquiries within 24–48 hours during business days.
Phone Support: For immediate assistance, you can reach us at +971585109387 (available Monday to Friday, 9 to 6pm GST ).
If we are unavailable, please leave a message, and we will get back to you as soon as possible.
